Frequently Asked Questions
Frequently Asked Questions
Home > Contact Us > FAQ
Why do Snackers choose ThaiSnackOnline.com?
It's very convenient with VERY LOW ORDER VALUE only $40 (all snacks can be mixed) to get FREE SHIPPING, no more worries with GUARANTEE SUCCESS DELIVERY or 100% refund, useful insights with individual SNACKS TASTE TEST RATINGS to guide you to find the right falvour, FRESH PRODUCTS as we ship directly from Thailand with recently made orders from local manufacturers and PROMPT DELIVERY as we operate everyday to ensure your snacks can be served to your doorstop with the shortest possible lead time.
General Terms and Conditions
Standard minimum order $40 for free worldwide shipping via airmail with delivery lead time 12-21 days
Wholesale discounts with minimum order $200 for 15% OFF via airmail with delivery lead time 12-21 days
Neighbor discounts only for nearby countries for 30% OFF via airmail with delivery lead time 12-21 days
Express Mail Service (EMS) is available for extra charge with delivery lead time 5-10 days
Tracking number will be available within 3-7 days after order placement for online shipment tracking
Claim options are available 30 days after shipment for any unsuccessful delivery via online claim submission
Import taxes may be charged directly from local customs based on each country regulation
All product info is based on data from manufacturers and subject to be changed without prior notice
Discounts for Neighbor countries
Enter a promo code NB30 on cart page before checkout for get 30% OFF for neighbor countries including Bhutan, Brunei, Cambodia, China, India, Indonesia, Japan, Laos, Maldives, Hong Kong, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam
Offline Payment (alternative checkout besides PayPal)
For buyer who is not familiar with PayPal, we also accept offline payment via bank transfer through steps below:
Check out as "Offline Payment"
Process Bank Transfer with your financial institution with payment amount same as the checkout page to below bank account:
Bank name : Siam Commercial Bank
SWIFT code : SICOTHBK
Trasnfer type : OUR/OUR (all process fee paid by sender)
Bank country : Thailand
Bank branch : The Paseo (Ladkrabang)
Account no. : 401-795188-0
Account name : Sirinapha Danyutthapolchai
Account type : Savings
Email your transfer amount, name of originated bank of account transfer, date & time of transaction to firstname.lastname@example.org
Wait for payment confirmation email from ThaiSnackOnline.com (after confirming transfer amount with destination bank based on your originated bank of account transfer lead time)
Done. Your snacks are now ready to be shipped out within 3-7 days after payment confirmation.
Customs are varied by each country regulation
As customs are varied by each country regulation and we're not covering this extra cost which may be charged based on justification by local officers, we highly recommend you to study your own country restrictions before placing order or contact us so we could do a small research in advance. We also gathered known concerns about shipping and customs so far here : http://www.thaisnackonline.com/customs
Shipping Lead Time and Options
Once order and payment has been confirmed, we normally take 3-7 days to prepare your shipping package and contact our shipping partners for further handling with two simplified options for you as:
Express Shipping : lead time 5-10 days : extra charge will be added during checkout
Standard Shipping : lead time 12-21 days : FREE for any order above $40
Your delivery tracking number shall be on Track Order page 3-7 days after payment confirmation.
Why do Wholesalers choose ThaiSnackOnline.com?
It's the LOWEST TOTAL PRICE solution to wholesalers, ZERO RISK with guarantee success delivery or 100% refund, keeping less inventory with SMALL MOQ only $200 (all snacks can be mixed) plus DISCOUNT 15% OFF your total price, no worries with LONGER SHELF LIFE as we ship directly from Thailand with recently made orders from local manufacturers and PROMPT DELIVERY as we operate everyday to replenish your stocks with the shortest possible lead time.
By using ThaiSnackOnline Services, you are consenting to the practices described in this Privacy Notice. We only receive and store any information you provide in relation to ThaiSnackOnline Services.
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers such as Purchase and delivery of products and services, Provide, troubleshoot, and improve ThaiSnackOnline Services, Recommendations and personalization, Fraud Prevention and Credit Risks.
ทางบริษัทจะใช้ข้อมูลส่วนตัวของท่านเพื่อการดำเนินการ, พัฒนาสินค้าและบริการ, จัดซื้อและจัดส่ง, แก้ปัญหาและแนะนำบริการ, ตรวจสอบข้อมูลเครดิตก่อนการให้บริการเพื่อป้องกันอาชญากรรมทางอิเล็คทรอนิกส์เท่านั้น
You can revoke your consent at anytime by submitting your intention through Contact Us page and your related data shall be deleted from ThaiSnackOnline system to prevent future usage of data.
ท่านสามารถสามารถยกเลิกความยินยอมในการเปิดเผยข้อมูลความเป็นส่วนตัวต่อทางบริษัทได้ทุกเมื่อผ่านทางหน้า Contact Us และข้อมูลของท่านจะถูกลบออกจากระบบของบริษัทเพื่อป้องกันการใช้ข้อมูลในอนาคต
What is DBD? Why should I trust registered sites?
The Department of Business Development as part of the Ministry of Commerce of Thailand is established to enhance service with innovation, building corporate governance and driving Thai business towards international level. All e-commerce sites in Thailand are legally required to register and obtain DBD trustmarks to confirm existence of the real company and its owner. This also helps customers to ensure that their transactions with registered e-commerce sites will be protected under the laws of Thailand and its treaties with foreign countries. For more informaiton, please visit : https://www.trustmarkthai.com/index.php/en
How to use Gift Vouchers & Discount Coupons?
Add products to shopping cart --> Open mini cart then click 'VIEW CART' --> Click 'Apply Coupon' --> Enter your coupon code then click 'APPLY' --> Check display amount of vouchers/discounts applied to your order then click 'Checkout' or 'Checkout with PayPal' for final payment process
Real NET price with FREE shipping
Most online stores are quoting only product price as FOB (Free On Board) which you may be charged for additional shipping, taxes, insurance and other fees on top of product price and would give you a big surprise only after check out. At Thai Snack Online, we believe that these costs should be our responsibilities to manage and ensure only lowest NET prices as CIF (Cost, Insurance & Freight) have been offered so you can shop with us without worrying about any surprise later. For more information : https://en.wikipedia.org/wiki/Incoterms
Guarantee success delivery or 100% refund
Any shipping order with unsuccessful delivery can be claimed as 100% of your full amount paid with exceptions as follow:
Wrong shipping address by buyer when placing the order
Package was already delivered to the destination but not being received or picked up by buyer
We do try our best to work with our shipping partners to ensure that this will not happen though there may be unavoided case such as natural disaster which can still occur. Don't worry, those uncontrollable incident cost is on us as it's the least thing we could do to relieve your inconvenience. To process claim : http://www.thaisnackonline.com/claim