Frequently Asked Questions

Why do Retailers choose ThaiSnackOnline?

It's the optimize soluition with VERY SMALL MOQ only $25 (all snacks can be mixed) comes with FREE SHIPPING, no more worries with GUARANTEE SUCCESS DELIVERY or 100% refund, useful insights with individual SNACKS 4S RATINGS to guide you to find the right falvour, FRESH PRODUCTS as we ship directly from Thailand with recently made orders from local manufacturers and PROMPT DELIVERY as we operate everyday to ensure your snacks can be served to your doorstop with the shortest possible lead time.

Why do Wholesalers choose ThaiSnackOnline?

It's the LOWEST TOTAL PRICE solution to wholesalers, ZERO RISK with guarantee success delivery or 100% refund, keeping less inventory with SMALL MOQ only $200 (all snacks can be mixed) plus DISCOUNT 15-30%  OFF your total price, no worries with LONGER SHELF LIFE as we ship directly from Thailand with recently made orders from local manufacturers and PROMPT DELIVERY as we operate everyday to replenish your stocks with the shortest possible lead time.

Zero Loss Guarantee for Reseller

Any remaining stock of snacks for reseller shipped from ThaiSnackOnline.com can be returned for 100% refund if they cannot be sold for any reason. Refund allowance is limited to 200 USD per transaction per reseller per month. All returned packages must remain unopened and undamaged when arrive at ThaiSnackOnline. Reseller is accounted for returned shipping cost. This program is eligible for reselling purpose only.

What is DBD? Why should I trust registered sites?

The Department of Business Development as part of the Ministry of Commerce of Thailand is established to enhance service with innovation, building corporate governance and driving Thai business towards international level. All e-commerce sites in Thailand are legally required to register and obtain DBD trustmarks to confirm existence of the real company and its owner. This also helps customers to ensure that their transactions with registered e-commerce sites will be protected under the laws of Thailand and its treaties with foreign countries. For more informaiton, please visit : https://www.trustmarkthai.com/index.php/en

What is PayPal? Why should I process my transactions through them?

PayPal is a third party financial service which has a serious policy to protect fraud sellers and fraud buyers. If your order doesn't match the seller's description and policy, you can report your case directly to PayPal to immediately secure your account and investigate. This helps to create confidence to both sides and allow us to focus more on our real business matters, SNACKS! For more infromation, please visit : https://www.paypal.com/th/webapps/mpp/paypal-buyer-protection?locale.x=en_TH

Offline Payment (alternative checkout besides PayPal)

For buyer who is not familiar with PayPal, we also accept offline payment via bank transfer through steps below:

  1. Check out as "Offline Payment"

  2. Process Bank Transfer with your financial institution with payment amount same as the checkout page to below bank account:

    Bank name       : Siam Commercial Bank
    SWIFT code    : SICOTHBK
    Trasnfer type    : OUR/OUR (all process fee paid by sender)
    Bank country   : Thailand
    Bank branch    : The Paseo (Ladkrabang)
    Account no.     : 401-795188-0
    Account name :  Sirinapha Danyutthapolchai
    Account type   : Savings
     

  3. Email your transfer amount, name of originated bank of account transfer, date & time of transaction to thaisnackonline@hotmail.com

  4. Wait for payment confirmation email from ThaiSnackOnline.com (after confirming transfer amount with destination bank based on your originated bank of account transfer lead time)

  5. Done [your snacks are now ready to be shipped out within 3 days (for Retail) and 7 days (for Wholesale) after payment confirmation]

Guarantee success delivery or 100% refund

Any shipping order with unsuccessful delivery can be claimed as 100% of your full amount paid. We do try our best to work with our shipping partners to ensure that this will not happen though there may be unavoided case such as natural disaster which can still occur. Don't worry, this incident cost is on us as it's the least thing we could do to relieve your inconvenience. To process claim : http://www.thaisnackonline.com/claim

Shipping Lead Time and Options

Once order and payment has been confirmed, we normally take 3-7 days to prepare your shipping package and contact our shipping partners for further handling with two simplified options for you as:

  • Express Shipping : lead time 5-10 days : extra charge $75 per transaction

  • Standard Shipping : lead time 12-21 days : FREE for any order above $25

  • SUPERCHEAP - AIR : lead time 12-21 days worldwide : FREE for any order above $200

  • SUPERCHEAP - SURFACE : lead time 12-21 days in ASEAN | 45-90 days worldwide : FREE for any order above $200

Your delivery tracking number shall be on "Track Order" page 3 days (for Retail) and 7 days (for Wholesale) after payment confirmation. 

Real NET price with FREE shipping

Most online stores are quoting only product price as FOB (Free On Board) which you may be charged for additional shipping, taxes, insurance and other fees on top of product price and would give you a big surprise only after check out. At Thai Snack Online, we believe that these costs should be our responsibilities to manage and ensure only lowest NET prices as CIF (Cost, Insurance & Freight) have been offered so you can shop with us without worrying about any surprise later. For more information : https://en.wikipedia.org/wiki/Incoterms

Customs are varied by each country regulation

As customs are varied by each country regulation and we're not covering this extra cost which may be charged based on justification by local officers, we highly recommend you to study your own country restrictions before placing order or contact us so we could do a small research in advance. We also gathered known concerns about shipping and customs so far here : http://www.thaisnackonline.com/customs

How to use Gift Vouchers & Discount Coupons?

Add products to shopping cart --> Open mini cart then click 'VIEW CART' --> Click 'Apply Coupon' --> Enter your coupon code then click 'APPLY' --> Check display amount of vouchers/discounts applied to your order then click 'Checkout' or 'Checkout with PayPal' for final payment process

General Terms and Conditions

  • Retail minimum order of $25 is required for free shipping (all snacks can be mixed)

  • Default shipping via Standard Airmail approx 12-21 days (express available with extra charge)

  • SUPERCHEAP minimum order of $200 is required for discounts (all snacks can be mixed)

  • SUPERCHEAP (surface mail) approx 12-21 days in ASEAN | 45-90 days worldwide

  • Tracking number available 3 days (Retail) and 7 days (Wholesale) after payment confirmation

  • Possible customs fee may be charged direct from local customs based on each <country regulation>

  • 4S rating is based on small research group hence may be varied based on individual opinion

  • All product information is based on product label made by manufacturers and may be changed without notice

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